IT Pro Advanced enhances the IT Pro Junior offering by adding Remote Support and Software Update Management.
It includes the following:
PC INVENTORY / COMPUTER AUDIT
Complete computer inventory and software inventory. Fully
automated and always up-to-date.
NETWORK MONITORING / ALERTS
Monitoring of hardware changes, software changes, policy
violations, low disk space, unapproved network access, new
devices on the LAN, etc.
WINDOWS EVENT MONITORING / ALERTS
Remotely monitor Windows system event log, application event
log and security event log with user defined alerts.
Comprehensive integrated management and operational
reports. Customisable, always available.
GUARANTEED SERVICE LEVEL AGREEMENT
2 hours (servers) and 4 hours (desktops) response time!
ACCESS TO ONLINE CALL MANAGEMENT FACILITY
Your staff will be able to lodge requests for assistance and
monitor the status of these requests online, with email updates.
Your staff will be able to call and speak to our helpdesk team, and receive unlimited support over the telephone.
QUARTERLY TECHNOLOGY UPDATE/REVIEW
Proactive monitoring and efficient issue resolution is only ½ the
story, let us help guide you on how to take advantage of
constantly changing technological advances and align them
with your business goals and strategic direction.
Fully automated security patch scans, patch deployment and
PC REMOTE CONTROL / REMOTE SUPPORT
We can securely access your computer from anywhere, allowing
us to provide you with quick and efficient support.
SOFTWARE UPDATE MANAGEMENT
Software updates to business critical applications will be
scheduled and installed as when required.
Interested? Request a quote here!